1) SECURITY
Can I feel safe when booking my trip?
Yes. Our intention with this business is to make booking easier and more secure. Payments are made through PayPal, a well-renowned and secure payment provider. If you cannot pay with PayPal, contact us and we will arrange another way.
Will you keep my credit card information?
No. The payment is handled entirely by PayPal, so we never see or keep your card or bank details.
How will my personal information be treated?
We keep your personal information in our database as long as your booking is active, this allows us to control bookings and handle cancellations etc. We guarantee that no information will be passed on to any third party, nor will we use information in any way without prior consent.
2) CONTRACT
To secure a booking, the Company requires a completed booking form together with a deposit of 15% of the total price of the trip, plus the tourist tax (see section 3).
The booking is accepted and becomes definite only when you have made your downpayment.
Once the Company has confirmed payment, the client will be issued a Trip Confirmation email. It is at this point that a contract between the Company and the Client comes into existence. Before your booking is confirmed and a contract comes into force, the Company reserves the right to decline any booking at their discretion. The contract is between the Company and the Client, being the person named on the booking form. The contract, including all matters arising from it, is subject to Spanish law and the exclusive jurisdiction of the Spanish Courts. No employee, contractor or sub-contractor of the Company other than a director has authority to vary or omit any of these terms or promise any discount or refund.
3) PAYMENT FOR YOUR HOLIDAY
Making a booking
Upon making a booking for a chosen trip, the client agrees to pay a deposit of 15% of the total value of your booking. Upon arrival, the client is responsible for paying the remaining 85% of the total value of your booking as well as any additional services which have been arranged.
A tourist tax of €12 per person (for the Family package: €12 per adult and per child) is paid online together with the deposit. The tourist tax is not refunded. If you cannot pay with PayPal, contact us and we will arrange another way to pay.
4) CANCELLATION POLICY
Cancellation by Client
The client may cancel the booking at any time by contacting the Company. The refund depends on how long before arrival the booking is cancelled, as set out below.
How do I get a refund?
- 30 days or more before your arrival: 75% refund
- 29 to 15 days before your arrival: 50% refund
- Cancellation less than 15 days before your arrival, or during your stay: No refund
The refund is a percentage of the deposit paid. The tourist tax is not refunded.
Cancellation by Company
The Company will not cancel a trip any later than six weeks prior to the commencement of the trip. A proviso to this – the Company reserves the right to cancel a trip at any stage prior to the scheduled departure due to terrorism, natural disasters, political instability or other external events which make it unviable for the Company to operate our planned schedule. In such a case, the Company will, at its own discretion, refund the trip price only.
Booking Amendments
Can I change my booking?
If the client wishes to change their booking in any way, the client must contact the Company as soon as possible and the Company will accommodate any requests to the best of our ability. Surcharges may apply.
5) SUBSTITUTION OF A CLIENT
If any member of the party is prevented from travelling because of death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person (acceptable to the Company), provided that written notice is given at least 30 days prior to departure. There is no administration fee for changing the name on a booking.
6) SURCHARGES
Prices on this website that are not quoted in local currency are based on a recent currency conversion rate. The Company reserves the right to change trip costs to take account of the following items: government action, fluctuations in currency exchange rates, and transportation costs including the cost of fuel. The Company will not absorb any increase in booking price should a surcharge be necessary. The Client will have to pay necessary surcharges but if these result in an increase of more than 10% of the trip cost excluding insurance premiums and amendment charges the Client may cancel the booking within 7 days notification of surcharge and obtain a full refund. No surcharge will be imposed within 30 days of departure.
7) INSURANCE
Travel insurance is mandatory for all clients whilst on a trip organized by the Company. It is mandatory that this travel insurance covers adequate personal accident, medical, evacuation and repatriation expenses, as well as cancellation, curtailment, loss of effects and all other expenses that might arise as a result of a loss, damage, injury, delay or inconvenience occurring to the client. Clients, together with their personal property including baggage, are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. The Company only insures its own surf equipment. When purchasing insurance, clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their trip.
8) PASSPORT, VISA, AND VACCINATIONS
It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventative medicines as may be required for the duration of the trip. Information about these matters or related items is given in good faith but without responsibility on the part of the Company.
9) RESPONSIBILITY
The client acknowledges that participating in the Company's trips requires a degree of flexibility, and understands that the route of a trip, accommodation, and modes of transport are subject to change without prior notice due to local circumstances. Should the Company deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside the Company's control. While traveling with the Company, the client agrees to accept the authority of the leader and/or local operator at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. The client understands that the Company reserves the right to decline, accept, or retain any person as a member of the group at any time. The client acknowledges that the Company contracts with a network of companies, government agencies and individuals to assist in running of its trips. To the best of the Company's knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, the Company will not be held liable for any injury including death, damage, loss, delay or irregularity that may occur due to the behavior of these third parties. The Company will not accept responsibility or liability for any client who contravenes any law or regulation of any country visited. No employee, contractor, sub-contractor, servant or agent of the Company has authority to vary these conditions. This agreement is governed by the laws of Spain.
10) EXPECTATIONS
The Company does its utmost to ensure the client a rewarding and enjoyable travel experience. In the case where the Company offers coaching and guiding, the Company also endeavors to provide the Client with the best possible learning experience. The Company understands that expectations vary greatly from person to person, however, and the Company cannot guarantee to meet all the expectations of the various people who attend our trips. By agreeing to these terms and conditions the client accepts that the Company will not be held accountable if our trips do not meet the client's particular expectations. This includes, but is not limited to, meeting your expectations regarding quality or quantity of waves, surf breaks, beaches, quality or quantity of coaching and guiding, quality or type of accommodation, standard or type of transportation, style of trip leadership and organization, and extent of the client's improvement in surfing etc.
11) DANGERS
Traveling with the Company may involve risks above and beyond those encountered on a more conventional holiday. Vacations involving surfing, quad biking, horse and camel riding and sandboarding have inherent dangers that can result in serious injury and even death. Our use of guides and coaches can help to reduce these dangers but it cannot eliminate them. The client must be prepared to accept the risks associated with surfing, quad biking, horse and camel riding and sandboarding when the client attends our trips. Likewise, the client must also be prepared to accept responsibility for their own actions during our trips. Although our guides and coaches may provide the client with advice and directions it is ultimately the client's responsibility to determine their limits of capability and experience and to avoid crossing these limits. The Company will not be held accountable for the choices and decisions made by the client during our trips.
Our vacations may also involve dangers due to the countries and regions we visit. The Company visits some geographical regions where, among other things, standard of accommodation, transport, safety, hygiene, cleanliness, medical facilities, telecommunications, and infrastructure may not be of the standard that the client is used to or would find on a more conventional holiday. The safety of roads and standard of driving practices may also be lower in some of these regions relative to what the client is accustomed to. Although the Company does its utmost to ensure that our drivers adhere to local driving laws and drive carefully and safely, the Company cannot guarantee the safety of the client while driving with us and will not be held accountable for road accidents that occur during the client's travels with us.
By agreeing to these terms and conditions the client accepts the risks outlined in the above two paragraphs and fully assumes the risks of traveling with the Company. The client agrees to release the Company from any liabilities connected to these risks.
12) The Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement
By agreeing to this release agreement the client will waive certain legal rights, including the right to sue. Please read carefully!
To: ChillOutsurf, SARL, and their directors, officers, employees, agents, independent contractors, subcontractors, representatives, sponsors, successors and assigns (all of whom are hereafter collectively referred to as "the RELEASEES").
The assumption of Risk:
I am aware that surfing, quad biking, horse and camel riding and sandboarding and any other activities offered by the Company involve a risk of injury. I am aware that there is a risk of negligence by the Company and/or the trip operator, including failure by the Company and/or the trip operator to safeguard or protect me from or warn me of the risks, dangers, and hazards of surfing, quad biking, horse and camel riding and sandboarding. I freely accept and fully assume all risks, dangers, and hazards associated with participating in a ChillOutsurf, SARL. trip and the possibility of loss, personal injury or death resulting therefrom.
In consideration of booking a ChillOutSurf, S.A.R.L. trip I hereby agree as follows:
- To waive any and all claims that I have or may in the future have against the RELEASEES and to release the RELEASEES from any and all liability for any loss, damage, expense or injury, including death, that I may suffer or that my next-of-kin may suffer as a result of an ChillOutSurf, S.A.R.L. trip due to any cause whatsoever, including negligence, breach of contract or breach of any statutory or other duty of care, on the part of the RELEASEES, and further including failure on the part of the RELEASEES to safeguard or protect me from or warn me of the risks, dangers and hazards of participating in a ChillOutsurf, SARL. trip.
- To hold harmless and indemnify the RELEASEES from any and all liability for any property damage or personal injury to any third party resulting from my participation in a ChillOutsurf, S.A.R.L. trip.
- This Release Agreement shall be effective and binding upon my heirs, next-of-kin, executors, administrators, assigns and representatives, in the event of my death or incapacity;
- This Release Agreement and any rights, duties, and obligations as between the parties to this Release Agreement shall be governed by and interpreted solely in accordance with the laws of Morocco-Spain and no other jurisdiction…
- Any litigation involving the parties to this Release Agreement shall be brought solely within New Morocco-Spain and shall be within the exclusive jurisdiction of the Courts of Morocco-Spain.
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